Privacy Policy for The Great Escape

At The Great Escape ("The Great Escape," "we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (www.tgeoregon.com), book an escape room session, or interact with our services. By using our services, you agree to the terms outlined in this policy. Please read it carefully.

We collect information to provide a seamless booking and customer experience. The types of information we may collect include:

• Personal Information:
  • Name, email address, phone number, and payment details provided during booking or account creation.
  • Billing address or other information required to process payments.
• Non-Personal Information:
  • Browser type, IP address, device type, and operating system when you visit our website.
  • Usage data, such as pages visited, time spent on the site, and click patterns, collected via cookies or similar technologies.
• Optional Information:
  • Feedback, survey responses, or preferences you share voluntarily.
  • Photos or videos taken during your escape room experience, with your explicit consent, for promotional purposes.

• Directly from You: When you book a session, sign up for our newsletter, contact us, or participate in promotions.
• Automatically: Through cookies, web beacons, or analytics tools when you interact with our website.
• Third Parties: From booking platforms or payment processors (e.g., Stripe, PayPal) used to facilitate transactions.

We use your information to:

• Process and manage bookings for private escape room sessions.
• Communicate with you about your reservation, updates, or special offers.
• Improve our services, website functionality, and customer experience.
• Send promotional emails or newsletters (with your consent; you may opt out at any time).
• Comply with legal obligations or resolve disputes.
• Create marketing content (e.g., featuring photos/videos), only with your explicit permission.

We do not sell, trade, or rent your personal information to third parties. We may share your information:

• With Service Providers: Trusted third parties (e.g., payment processors, hosting services) who assist in operating our business, bound by confidentiality agreements.
• For Legal Reasons: To comply with legal requirements, enforce our Terms and Conditions, or protect the safety of our customers and business.
• With Consent: For promotional purposes, such as sharing customer photos/videos, only with your explicit approval.

We implement reasonable physical, technical, and administrative measures to protect your information, including:

• Secure payment processing with encryption.
• Restricted access to personal data by authorized staff only.
• Regular updates to our website’s security protocols.
  However, no system is completely secure. We cannot guarantee absolute security of your data but strive to protect it to the best of our ability.

Our website uses cookies to enhance user experience, analyze site performance, and personalize content. You can manage cookie preferences through your browser settings, though disabling cookies may affect site functionality.

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correct: Update or correct inaccurate information.
• Delete: Request deletion of your data, subject to legal or operational requirements.
• Opt-Out: Unsubscribe from marketing communications via the “unsubscribe” link in emails or by contacting us.
  To exercise these rights, contact us at info@tgeoregon.com.

Our website may contain links to third-party sites (e.g., booking platforms). We are not responsible for the privacy practices of these sites. Please review their policies before providing personal information.

Our services are not intended for individuals under 12 years old. We do not knowingly collect personal information from children under this age. If we learn such data has been collected, we will delete it promptly.

The Great Escape operates in the United States. If you access our services from outside this region, your information may be transferred to and processed in the United States. By using our services, you consent to this transfer.

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated version will be posted on our website (www.tgeoregon.com) with the revised effective date. We encourage you to review it periodically.

For questions, concerns, or to exercise your data rights, please contact us at:

• Email: info@tgeoregon.com
• Phone: (541) 614-0008
• Mailing Address: 1845 SW Hwy 101, Lincoln City, OR 97367
• Website: www.tgeoregon.com

Thank you for choosing The Great Escape Escape Room. We value your trust and are committed to protecting your privacy.